FREQUENTLY ASKED QUESTIONS
Introduction to ExhibitPower
CAN YOU WALK ME THROUGH A LIVE PROJECT FROM START TO FINISH?
Please fill out the Demo Request form; someone at ExhibitPower will reach out to you shortly after that.
CAN I TRY OUT EXHIBITPOWER BEFORE I SIGN UP?
Otherwise if you signup for the Starter Plan and then decide to cancel within 90 days for any reason at all, you will receive a full refund.
WHAT HAPPENS WHEN I REACH A STORAGE LIMIT?
HOW SECURE IS MY PAYMENT INFO?
WHAT ARE THE MINIMUM COMPUTER REQUIREMENTS TO RUN EXHIBITPOWER?
Google Chrome (ExhibitPower is designed to always work perfectly on Chrome)
Apple Safari (Our designers prefer Safari but it’s not always perfect)
Vivaldi (untested but built on Chrome platform)
Microsoft Internet Explorer (any version)
If you experience any difficulty with any of these browsers, please make sure you have the most current version before contacting our support team.
IF I SIGNUP IN THE MIDDLE OF A MONTH AM I CHARGED FOR THAT FULL MONTH?
If you signup for the Small Business Plan your 6 month billing cycle will begin on the 1st day of the following month.
HOW CAN I UPGRADE MY PLAN?
WHEN WILL I BE BILLED?
WHAT HAPPENS IF I FAIL TO RENEW ON TIME?
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
EXHIBIT ASSETS ARE OFTEN RETURNED IN DIFFERENT CRATES... HOW DO WE GET AROUND THIS?
Currently we “pack” the exhibit digitally when we enter it into the system. Then the system generates a preliminary Packing List based on the inventory. The Technicians can adjust the packing before it goes to a show, then again when they check it in after the show. Currently that requires that they edit the Exhibit in Inventory. We’re planning to have a direct link from the Packing List very soon, and probably in the Technician App in the future. The Packing List module is still a work-in-progress, but will be fully developed very soon.
HOW DO YOU IDENTIFY EACH GRAPHIC (PICTURE, GRID PDF, ETC)?
Each graphic can be stored with a main image (JPG, PDF,PNG) and a Grid (PDF, Word). Your graphics can have any naming conventions, and the system will also generate it’s own unique identifier for each graphic. Graphics can only be entered into the system associated with an Exhibit or an Accessory. People have asked what to do with odd graphics that don’t go with an Exhibit or Accessory. If it can be used all by itself, no problem, just enter it as an Accessory. If you want to keep the information handy until you have an exhibit or accessory to associate it with, you can store it in Inventory as a Document.